Rental companies

Rental companies

Allianz Global Assistance has developed strong relationships and partnerships within the developing leasing and rental markets. Fleet, car rental and Leasing companies demand the highest standards of customer care and their principal requirement is to ensure that should any of their fleet vehicles be immobilised for whatever reason, that their chosen assistance provider should be able to respond in the shortest possible timeframe and the vehicle should be mobile and in use again as quickly as possible.

Delivering value to our clients

Delivering value to our clients

As a result of our proactivity and operational expertise, we have been able to develop specific processes and tools to help our fleet and leasing partners through:

  • The implementation of an Extranet which allows real-time follow-up activity so clients can track an assistance file from the moment it is opened through to file closure

  • High levels of interactivity between Operational platforms and Technical services and better geolocalisation of immobilised vehicles 

  • Our extensive relationships with car manufacturers enables us to prevent double cover scenarios for fleet and leasing partners and to handle transfer processes seamlessly

  • Implementation of high-quality reporting to help leasing and rental car companies in their commercial negotiations

Proven track record

At Allianz Global Assistance we understand that we will be judged on the results that we achieve and for some of our clients in this sector we have managed to reduce the immobilisation duration from 14 days down to seven days in less than one year!

We are a trusted partner to many of the sector’s leading lights including ARVAL (a BNP Paribas company), ALD (a Société Général Company) and LEASEPLAN and in the car rental market we work with Hertz, Europcar and Avis.
           
By responding rapidly, working transparently and following complex processes unerringly we have helped our clients significantly reduce their costs and improve their CSI levels.

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