Manufacturers

Manufacturers

You’re an Original Equipment Manufacturer? Welcome to Allianz Global Assistance

Are you looking for a supplier you can completely trust?  One that has years of experience serving the Automotive industry and truly understands you? One with a top-of-the-line pedigree and impeccable track record but that will never rest on its laurels? Are you looking for a supplier that embraces challenge, and adds value to your business through creative thinking outside the box and constant innovation?  Then you’ve come to the right place.

You're unique. So are our solutions

You're unique. So are our solutions

At Allianz Global Assistance, we understand OEMs. We understand who you are, how you work and what you’re looking for. Why? Because we’ve been working with, and alongside, businesses like yours for decades. We understand that as your industry, markets and customers change, the solutions you provide them with must also change.

Today, a one-size-fits-all answer is unacceptable. One of our main points of difference? We understand you are unique. And your uniqueness requires that we be flexible. This drives us to continually design customised service packages tailored to your specific needs, whether they are for Roadside Assistance, Extended Warranties, Telematics, CRM, Shortfall Insurance or Service and Maintenance solutions.

Trust us. We do help

We also know what it means to deliver on commitments and to manage difficult, challenging situations. In fact, as a brand and a business, our promise to you is Trust us; We do Help. This is at the heart of everything we do. We help OEMs like you and your customers, all over the world, in all kinds of situations, whenever you need us, every time.

Our priority? The relationship you have with your Customer

We’ve made it our mission to help you build and sustain your business and reinforce your customer loyalty. This all begins with the sale of a new vehicle or used vehicle. At that precise moment, the potential is born for a long, mutually advantageous relationship between you and your Customer. We take this relationship very seriously and like to think of ourselves as the glue that binds you both together.

To find out more about this « glue that binds », read the case studies below about the different ways we can add value to help you, your business and your customers.

Our Automotive products

Case studies

Did you know that we created the first truly Pan European Roadside Assistance Programme? It was for Mitsubishi Motors Europe Limited (MME). In doing so, we greatly streamlined their supplier management time and improved their service to Customers.

Mitsubishi was managing a variety of roadside assistance suppliers across Europe. Each had their own culture, performance levels and points of contact. This created some issues, as there was little consistency in how the programme was being delivered to Mitsubishi customers. On top of this, Mitsubishi’s management was spending a disproportionate amount of time coordinating their supplier relationships.

Firstly we listened carefully to Mitsubishi to fully understand the challenges they were facing. Then we examined all possible options. Working closely with them as a team, we designed a solution that involved one central account management resource. This reduced Mitsubishi’s costs in managing roadside assistance, allowed for consistent, time-efficient reporting, and ensured the seamless handling of their customers’ cross-border assistance files.  But we didn’t stop there. We also set up a European-level pricing system, which helped to reduce internal administration costs and enabled Mitsubishi to regain financial control of their programme.

Back in 2002, Telematics was on the brink of becoming a very exciting technology. We recognised its potential and began to invest in its many possibilities. Volvo had come to the same realisation at the same time. They were the first major auto manufacturer to identify the enhanced customer benefits of E-call and B-call technology.

Their preoccupation? How to manage their customers should any of them suffer a breakdown or road accident? Volvo needed a Partner. And we were there. We developed the technology to integrate their systems with the Volvo Telematics platform. In these telematics-equipped vehicles, a Volvo Customer simply pushes the B-call button inside the vehicle and we put the wheels in motion to provide them with immediate assistance.
 
For more serious cases, our help encompasses more. We can track when a Volvo vehicle has been in an accident and if an airbag has been deployed. We can directly contact the driver and passengers to assess their condition, and then work with emergency authorities to immediately provide the appropriate help. Back then we shared Volvo's vision of the future, and adapted its capability accordingly. Today, we continue to share their vision. And we continue to partner with them to keep their customers safe and cared for on the road.

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